Why hello gorgeous!

Want some more information?
Got a great idea for a new product?
Want to Collab?
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​Feel free to contact us anytime!
team@ohyaz.com

Holla At Us

FREQUENTLY ASKED QUESTIONS

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GENERAL QUESTIONS
HOW MUCH DOES SHIPPING COST?

Our shipping rates in Belgium and Neighboring countries are: Belgium: €4,95, The Netherlands: €6,95, Luxembourg: €8,25, Germany: €8,45 & France: €11,50. Please note we offer free shipping above €100 in BE & NL.

European Union: We also ship to other countries in the European Union. Normally it won't take more than five business days to receive your ordered goods, after you receive our shipment notification.

WHEN WILL MY PACKAGE ARRIVE?

In Belgium, we offer Track & Trace shipping by Bpost. Because our products are handmade, you will receive your package 3-7 days after ordering. In most cases, the ordered goods will be delivered one business day after you receive our shipment notification.

For our neighbours in the Netherlands, Luxembourg, France and Germany, normally it won't take more than three business days to receive your ordered goods, after you receive our shipment notification. Please note that delays caused by the courier are not our responsibility. For more information about Shipping, you can read our Terms and Conditions, Article 7 – Delivery and Execution.

WHAT’S YOU RETURN POLICY?

Hiiii Queen! Wanna return an item? We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (order confirmation e-mail). To start a return, you can contact us at team@ohyaz.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. For more information about refunds, you can read our Refund Policy. *If you received a faulty product, please send an image to team@ohyaz.com and we will be happy to help you replace the product.

CAN I TRACK MY ORDER?

YAZ, ofcourse! For orders in Belgium we offer Track & Trace shipping by Bpost. In all other countries we ship to, you also receive a Track & Trace Code. If you don’t know what to do while you wait for your order, check out our Instagram page baby!

HOW DOES THE WAITLIST WORK?

Some of our products sell out fast AF(like the Oxygen Collection). That’s why we decided to give early access to our loyal Queens & to our waitlist. Every booty on the waitlist gets a secret password when the new collection drops and gets early access to buy.

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PRODUCT-SPECIFIC QUESTIONS
WHAT MATERIALS DO YOU USE FOR YOUR UNDERWEAR?

Our secret ingredient? Love baby, love! Our underwear is made from EcoVero and we have the certificates of the fabric making sure all quality control is taken care of. EcoVero is made from sustainable wood and pulp (which comes from sustainable forestry 🌳). Nearly all the chemicals used during the production of EcoVero are recovered and reused. Compared to conventional viscose production, the production of EcoVero has 50% less emissions and takes up half as much energy and water 💧

WHAT IS HEALTHY UNDERWEAR?

Our Oxygen collection was designed with the purpose of making you feel good! The fabric is particularly skin and allergy-friendly. Moreover it is extremely absorbent and humidity regulating. It’s sustainable, it feels good and looks great!

HOW SHOULD I WASH MY UNDERWEAR/T-SHIRTS?

We get it, you want to wear your Oh Yaz stuff all the time & for a very long time. Wash at low temperature using a gentle detergent. It’s better for the environment and better for your undiez/tees. Use a wash bag for your underwear, not only does it protect them - it’s easier to fish them out of the machine! No tumble drying on our products.

You can find the exact recommendations on the inside of your garment or on the product page!

WHAT SIZE DO I HAVE?

Check out our size charts to know the perfect fit for you. You can find the size charts on each product page.

PR, Collabs & Influencers

HELL YAZ! Let’s collab & spread the word together. Email us at team@ohyaz.com